Overview:
Account Plan progress using Account Plan Hierarchy is not calculated for the related roll-up fields. All previous triggers are deactivated as per the guide and the VeevaRollupsSchedulingWrapper batch class is scheduled and ran without any error.
Root Cause:
The Account_Plan_Object_Hierarchy_vod Veeva Setting is blank on the Org Level Veeva Settings record.
Solution:
The Account Plan Hierarchy is needed to be populated on the Org Level Veeva Settings record.
Related Documentation:
CRM Help Documentation: Account Plan Progress Calculation Using Account Plan Hierarchy
Send us your feedback: We're always looking for feedback to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.