How are Samples ordered on the Call Sampling section of the Call page in CRM?
Sample lots sort to display lots closer to expiration at the top of the list of available lots.
To filter out expired Sample Lots, Org admins can set the ENABLE_EXPIRATION_FILTER Veeva Setting. When this is enabled, all Sample Lots with an Expiration Date prior to the current date are unavailable for selection.
CRM Help Documentation:
- Configuring Call Sampling - General Configuration: ENABLE_EXPIRATION_FILTER
- Custom Settings - ENABLE_EXPIRATION_FILTER
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