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Why is the Detailed Product Order Different from the Discussions Section on CRM for iPad?

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Question:

In the product detailing section, the sequence of product details is determined by the order in which the user selects them. This order is similar in the product discussions section during the Call report. Once the Call is saved or submitted, the order of the products in the product discussion section differs from the order in the product detailing section.

Product Detailing Section During Call Report:

Product_Detailing_Section.png

Product Discussion Section During Call Report:

Product_Discussion_Section_Call_Report.png

Product Discussion Section When the Call is Saved or Submitted:

Product_Discussion_Section_Call_saved.png

 

Answer:

This is working as designed. In CRM for iPad, the product discussions are not built to mirror the product priority detail section. The order of the products in both sections differs once the Call is saved or submitted.

Related Documentation:

CRM Help Documentation: Detailing Products on the Call Report 

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