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One-Click Completion Not Enforced for Call Objectives in CRM Online

  • Updated

Overview:

By default, the One-click Completion feature does not require any information to be entered for a Call Objective when the user records a Call. However, additional Call Objective fields are still displayed on the Call page layout Online.

Root Cause:

Only Read Field Level Security (FLS) is provided for the One_Click_Completion_vod field on the Call Objective object.

Solution:

Once Edit FLS is granted as well, the expected behavior occurs. This means that the extra fields are not displayed on either of the platforms.

Related Documentation:

CRM Help Documentation: Call Objective Types

 

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