Overview:

Upon accessing the Future Territory Alignments tab in Veeva CRM with an end-user (Rep or Manager), the following error message is displayed:

An error has occurred: This territory cannot be accessed at this time.

The error message appears offline as well.

Root Cause:

This error message is caused by a misconfiguration either in Veeva Align or in Veeva CRM.

Review the following:

• The Modeling Project is in the Feedback Review State
• The Model Territory, including the Child Model Territories, are in the appropriate Lifecycle State (Feedback, Territory Feedback Complete)
• The Roster Member (Rep User or Manager User) has a corresponding Model Roster Member Territory in the Veeva Align Modeling Project
• The Multichannel (MC) Cycle associated to the Model Field Force is in the Feedback Review Lifecycle State
• The Model Approval Mapping records exist, meaning that the approval process is configured for the relevant Model Field Force(s)
• In the approval process configuration, the Model Territory Hierarchy levels match the hierarchy levels defined in the Approval Process of the Model Field Force(s) Manager and Field Rep
• The territory settings record in Veeva CRM has the Align Territory Feedback Mode populated
• For offline platform use, the Territory Settings VMobile Object Configuration (VMOC) record exists and is activated.

Note: The feedback process only allows roster members (Reps) to provide feedback if they are assigned to a Territory Model on or before the planned publish date time of the modeling project.

Solution:

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