Why is the promotional item display order different in CRM for iPad than in CRM Online?
In CRM Online, the promotional item display order explicitly defined by an Admin user is not supported. If the Promotional Item has a related product (Parent Product), it orders it by the name of the Parent Product. It is not currently possible to change this behavior since it is hard-coded. This is considered as working as designed.
In CRM Offline, the display order is supported in all product types.
CRM Help Documentation: Product Catalog
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