Finding solutions to problems quickly helps customers get the resolution they need to continue business as usual. For quick resolution to problems, take advantage of the Self-Service options available from the Support Portal. Customers can bookmark this article and utilize at their convenience.
(Click on any of these)
|Access the Veeva Trust Site||Check Veeva System Status information and sign up for auto-notifications on releases, outages, and more.|
|Access the Salesforce Trust Site||Check Salesforce service availability and performance on the Saleforces Trust site.|
|View the latest Release Notes||
Check the most current Release Notes listing to determine if any features or functionality have changed as part of the current release. Historical release information is provided in the Help Documentation pages.
|Access the Product Help Documentation||
Check the Product Help Documentation pages to enhance product knowledge, confirm configurations, and verify expanded functionality. Known issues are also posted on this site.
|Find Solution Articles on the Support Portal||
Search or Browse the Knowledge Base (KB) for solutions to problems. This article helps new users get started.
|Ask product questions in the Community||Veeva Customers & Partners can post Questions, Product Suggestions or tips/tricks by participating in the Product Support Community. Veeva staff are identified and will respond to your posts.|
|View the Veeva Product Support Policy||The Veeva Product Support Policy explains how to contact Veeva Support, Support hours, and more.|
|Open a ticket with Product Support||When none of the options (above) help you with an issue or get you the information you need, open a ticket with Veeva Product Support|
A video tutorial is available on the portal. Video: Using Support Self-Service for Troubleshooting Problems
Note: We recommend that our users become familiar with the types of articles in the Knowledge Base. They can be read at any time. A user can sign up for article notifications whenever new articles are added by clicking the Follow button in each product section.