Need to engage Veeva Support or Managed Services? Or, do you want to post questions to the Product Support Community? Here are a few articles to get started. These articles can be bookmarked and refreshed occasionally as new content is being added on a regular basis.
(Click on the section name)
|Create a Support Portal Account||A Support Portal account is required to view various webinars, solution articles, as well as post to the Veeva Product Support Communities. This link will allow the user to submit a request for a new Support Portal Account.|
|Change my Password||This link will allow a Support Portal account owner to change their password. This can be used if the password is unknown or the user makes too many attempts to login with an incorrect password.|
|Open a Ticket with Veeva Support||This article demonstrates how to open a ticket with Veeva Product Support when reporting a problem or issue. It can also be used to requesta feature enablement or submit a request to Managed Services.|
|Open a Ticket with Managed Services||To make sure your system stays in top shape after a successful implementation, our Veeva Managed Services team provides exceptional Tier 3 support. Use this link to open a ticket with the Managed Services Team.|
|Knowledge Collection Reference Guide||A Knowledge Collection is a grouping of related articles. This guide provides links to the most commonly accessed Knowledge Collections. They include Error Guides, Product Webinars, Product Presentations, Tutorials and more!|
|Community Participation Guidelines||This link provides a list of the Community Participation Guidelines for Veeva customers & partners. A Support Portal login account is required to post to the Community.|