Skip to main content
hamburger menu Created with Sketch.
Veeva Support EU Holiday: Mar 15th - Limited staff, please plan accordingly

Search the Knowledge Base

Error: Index.xml is invalid - When Importing Vault Submission

  • Updated

Question:

An error message appears when a user tries to import a submission using .zip or the FTP in Vault.  Why is this?

KB_Screenshot.png

Answer:

This error message appears if the imported submission does not contain its util folder. The util folder contains the Submission's dtd file. This file needs to be there for Vault to be able to validate the index.xml file properly.

The util file can be pulled from another Submission in the same application and added to the Submission, if needed, to allow the submission to be imported into Vault.

Related Documentation:

Vault Submissions Documentation: Importing Submissions (RIM)

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.

Powered by Zendesk