Why is the error message in the screenshot below appearing when a user tries to import a submission via .zip or the FTP in Vault?
This error message will appear if the submission the user is trying to import doesn't contain its util folder. The util folder contains the Submission's dtd file and that file needs to be there for Vault to be able to validate the index.xml file properly.
The util file can be pulled from another Submission in the same application and added to the Submission if need be to allow the submission to be imported into Vault.
Vault Submissions Documentation: Importing Submissions (RIM)
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