Overview:
The user created some page layouts in the EM_Event_vod object. But when creating the EM_Event_Layout_vod record, these newly created page layouts are not displayed and cannot be selected. They are supposed to be displayed in the Event_Layout_vod field picklist.
Root Cause:
Although the Event administrator clicks the Refresh Metadata button on the Event Configuration Console page, the relevant records are still not updated to the Metadata_Definition_vod object. This is because the Event administrator does not have access to the record types in Metadata_Definition_vod.
Solution:
Grant the Event administrator access to the record types of Metadata_Definition_vod, then perform the following steps:
- Navigate to the Event Configuration Console.
- Select Refresh Metadata.
- Clear the Veeva Cache.
Related Documentation:
CRM Help Documentation: Defining Page Layouts