The user created some page layouts in the EM_Event_vod object. But when creating the EM_Event_Layout_vod record, these newly created page layouts are not displayed and cannot be selected. They are supposed to be displayed in the Event_Layout_vod field picklist.
Although the Event administrator clicks the Refresh Metadata button on the Event Configuration Console page, the relevant records are still not updated to the Metadata_Definition_vod object. This is because the Event administrator does not have access to the record types in Metadata_Definition_vod.
Grant the Event administrator access to the record types of Metadata_Definition_vod, then perform the following steps:
- Navigate to the Event Configuration Console.
- Select Refresh Metadata.
- Clear the Veeva Cache.
CRM Help Documentation: Defining Page Layouts
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.