Overview:
A user is viewing a PowerPoint document in Vault that has the layout set to Speaker Notes (under PowerPoint Rendition Settings). Images that are seen on the source document are not appearing on the Viewable Rendition.
Root Cause:
The images and/or text are removed in the Notes View on PowerPoint, but not in the Normal View. If the PowerPoint Rendition Settings are set to Speaker Notes, Vault renders what is actually shown in the Notes View. As a result, the images and text appear to be missing.
Solution:
The images/text that are not in the Notes View need to be added. Then, the document can be re-uploaded as a new document or version. Or, the Powerpoint Rendition Settings needs to be set to Slides.
Related Documentation:
Vault Rendition Documentation: Microsoft Powerpoint Rendition Settings Help