Overview:
An error occurs in CRM CLM Administration tab when implementing sync: Presentations "https : //veeva-support-promomats.veevavault.com::135::Approved" and "https : //veeva-support-promomats.veevavault.com::166::Approved" have the same Presentation Id: XXX.
The numbers 135 and 166 in the above error are samples here. They represent Vault document ids with this issue.
Root Cause:
The two documents in the error have the same value for the Presentation_Id_vod__c field in Vault.
Solution:
The Presentation_Id_vod__c field is required to be unique for CLM-Vault integration between different presentations. The Vault System Admin or Vault Owner need to do the following:
- Log into Vault.
- Find the document through Vault URL/ui/#doc_info/document id.
Example: https : //veeva-support-promomats.veevavault.com/ui/#doc_info/135 - Change the Presentation Id field for one of the two documents.
Related Documentation:
N/A