Overview:
The user did not receive a notification that is configured as part of an Entry Action when a document moves into the lifecycle state where the Entry Action is configured.
Root Cause:
The document moved into the affected lifecycle state as the result of a workflow being canceled by another user.
Solution:
Canceling a workflow that results in the document moving to a different lifecycle state will not trigger its Entry Actions. Entry Actions are only performed when a user performs a State Change action, either using a User Action or through a State Change workflow step.
Related Documentation:
- Vault Workflow Documentation: Canceling Document Workflows
- Vault Lifecycle Documentation: Defining Document State Entry Actions