Overview:
End-user is receiving error message when sending BRC samples for addresses that require TDDD Licensing.
Root Cause:
TDDD State Distributor validates:
- The Health Care Provider (HCP) and Health Care Organization (HCO) address records do not contain:
- State_Distributor_vod contain a value
- State_Distributor_Expiration_Date_vod >= current date
- State_Distributor_Status_vod = Valid
- If the user has at least Read FLS to State_Distributor_Category_vod on the Product Catalog and if the field contains the correct numerical value.
Solution:
Ensure the HCP and HCO address records contain the correct State Distributor information and the BRC sample product catalog record has the State Distributor Category.
Related Documentation:
CRM Knowledge Article: Error: The selected business address does not have a TDDD # - When Capturing a Signature in CRM
CRM Help Documentation: State Distributor License