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Error: Account is not authorized to receive the selected product at the selected address - in Veeva CRM

  • Updated

Overview:

End-user is receiving error message when sending BRC samples for addresses that require TDDD Licensing.

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Root Cause:

TDDD State Distributor validates:

  1. The Health Care Provider (HCP) and Health Care Organization (HCO) address records do not contain:
    • State_Distributor_vod contain a value
    • State_Distributor_Expiration_Date_vod >= current date
    • State_Distributor_Status_vod = Valid
  2. If the user has at least Read FLS to State_Distributor_Category_vod on the Product Catalog and if the field contains the correct numerical value.

Solution:

Ensure the HCP and HCO address records contain the correct State Distributor information and the BRC sample product catalog record has the State Distributor Category.

Related Documentation:

CRM Knowledge Article: Error: The selected business address does not have a TDDD # - When Capturing a Signature in CRM

CRM Help Documentation: State Distributor License 

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