Sent email status is always saved when the user sends an approved email using the Medical Inquiry receipt function in Veeva CRM for iRep (see: Email Receipts for Signature Transactions).
The end-user cannot send Approved Email through Medical Inquiries in Veeva CRM for iPad.
One reason for this problem is that the end-user does not have read access in the User.Approved_Email_Admin_vod_c field.
Grant read access to the User.Approved_Email_Admin_vod_c field by following the steps below:
- Navigate to: Setup --> Manage Users -> Users.
- Select the relevant profile.
- Navigate to Field-Level Security (FLS) --> User --> View.
- Navigate to: Edit --> Approved Email Admin.
- Grant the user Read access.
CRM Help Documentation: Configuring Approved Email End Users
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