Overview:
Write-in Event Attendees are not syncing to Concur from CRM. The error occurs on the Concur Real Time Admin page as below: Create Attendee, EA-xxxxxxx, 400, Missing attendee last name.
Root Cause:
One reason for this error is that the mapping for the LastName field for the Write-In Event Attendee is not correct. LastName on the EM_Attendee_vod object should be set to Last_Name_vod__c.
Solution:
To correct the error, do the following:
- Add the mapping LastName - Last_Name_vod__c to override the default one.
- Be sure the Admin user has permission to the Last_Name_vod__c field on the EM_Attendee_vod object.
- Submit to Concur again.
Related Documentation:
CRM Help Documentation: SAP Concur Real-Time Administration Tab
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.