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Error: Create Attendee, EA-xxxxxxx, 400, Missing attendee last name - When Write-in Attendees Are Not Syncing to Concur from CRM

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Overview:

Write-in Event Attendees are not syncing to Concur from CRM. The error occurs on the Concur Real Time Admin page as below: Create Attendee, EA-xxxxxxx, 400, Missing attendee last name.

Root Cause:

One reason for this error is that the mapping for the LastName field for the Write-In Event Attendee is not correct. LastName on the EM_Attendee_vod object should be set to Last_Name_vod__c.

Solution:

To correct the error, do the following:

  1. Add the mapping LastName - Last_Name_vod__c to override the default one.
  2. Be sure the Admin user has permission to the Last_Name_vod__c field on the EM_Attendee_vod object.
  3. Submit to Concur again.

Related Documentation:

CRM Help Documentation: SAP Concur Real-Time Administration Tab

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