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How to Open a Hyperlink Formula Field On Safari From CRM iRep?

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Question:

An external link is defined in the Hyperlink Formula Field. How can a link be opened in Safari when the user is clicking the link on an iRep record?

Answer:

Fields with a DataType set to Formula with the Hyperlink Operator are designed to use the embedded browser.

Changing the DataType of the field to URL could achieve the business need.

To make Hyperlink Formula Fields use Safari for an external website, the URL has to specify http(s).

Example:

HYPERLINK("safari:http://www.veeva.com", "Veeva", "_blank")

Related Documentation:

 

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