An end-user clicks on Send Email from an Event, selects a template, and is taken to the Add Recipients window. When a recipient is selected and the Add Selected button is pressed, the page is reset. The recipient selection is cleared and the Send Email window does not appear.
There are invalid Approved Email tokens used in the selected Email Template.
Tokens are case-sensitive. Verify if the tokens in the Approved Document are spelled correctly. Please find a pair of examples below.
Follow the steps below to resolve the issue:
- Update the Approved Document in Vault.
- Run an Incremental Sync in the Approved Email Admin console.
CRM Help Documentation: Approved Email Configuration Tokens