When a user downloads a document's Source Document, a 0KB file is received. This is despite seeing a valid viewable rendition. Why is this happening?
This occurs when a document is created using the Make a Copy action on a source document that only has viewable renditions migrated into it.
Vault copies document metadata and a Viewable Rendition even though the source document does not exist. This allows a user to view the document, but any attempts to download the source document or check out the document result in a blank file.
Vault Help Documentation: N/A
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.