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Error: Error while upserting record xxxxxxxxxx:xxx::Approved_vod, Cause: Directory record must have Record Type = CLM_vod - During CRM CLM Administration Console Sync Failure

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Overview:

The CLM Administration Console displays the following error after a synchronization:

Error while upserting record xxxxxxxxxx:xxx::Approved_vod, Cause: Directory record must have Record Type = CLM_vod.

CLM_Sync_Error.png

Root Cause:

The corresponding directory record in CRM does not populate the Record Type field with CLM.

Record_Type_is_Null.png

Solution:

To avoid this error, do the following:

  1. Change the Record Type field of the corresponding Directory record to CLM.
  2. Perform a CLM synchronization again.

Related Documentation:

CRM Help Documentation: Integrating CRM and Vault for CLM

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