Overview:
The CLM Administration Console displays the following error after a synchronization:
Error while upserting record xxxxxxxxxx:xxx::Approved_vod, Cause: Directory record must have Record Type = CLM_vod.
Root Cause:
The corresponding directory record in CRM does not populate the Record Type field with CLM.
Solution:
To avoid this error, do the following:
- Change the Record Type field of the corresponding Directory record to CLM.
- Perform a CLM synchronization again.
Related Documentation:
CRM Help Documentation: Integrating CRM and Vault for CLM