A user uses Capture Consent to track Email activity. The Activity_Tracking_vod on Multichannel_Consent_vod is not populated when the Healthcare Professional (HCP) consents the Email Activity Tracking in CRM.
The user does not have Read, Create and Edit permission to the Multichannel_Consent_vod object and Edit Field Level Security (FLS) to all fields.
Do the following:
- Grant the user Read, Create and Edit permission to the Multichannel_Consent_vod object.
- Grant Edit FLS to all fields.
CRM Help Documentation: Capture Consent to Track Email Activity
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.