Question:

Why the Call Record Type can be edited while logging a Call against Business Accounts on Veeva CRM for iPad?

Answer:

The Call Record Type is editable while logging a Call against Business Accounts in case the zvod_Unique_Group_Activities_vod marker field is added to the specific Call Page Layout.

In order to restrict the ability to edit the Call Record Type, follow the steps below:

1. Navigate to Setup --> Create --> Objects --> Call --> Page Layouts.
2. Click on Edit for the specific Call Page Layout.
3. Remove the zvod_Unique_Group_Activities_vod marker field from the Layout.
4. Click on Save.
5. Clear Veeva Cache.
6. Perform a database refresh.

Related Documentation:

CRM Help Documentation:

• Selecting Record Types for Calls
• Capturing Unique Information on Group Call Attendees