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Veeva CRM Engage Participant Link Embedded in the Email Template Redirects to a Blank Page

  • Updated

Overview:

When clicking on the Engage Participant link from an Approved Email, the user is redirected to a blank page with the following URL in the address bar:

http://%22%22/

The issue does not occur on the Offline CRM Application, only Online.

Root Cause:

Example:  The user is attempting to use:

{{Call2_vod__c.CoBrowse_URL_Participant_vod__c}}

This results in the error online as the online functionality is not able to interpret the token.

Approved Email tokens are case sensitive.

Solution:

Be sure to use the correct letter case. In this example, the correct case is shown below:

{{Call2_vod__c.Cobrowse_URL_Participant_vod__c}}

Related Documentation:

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