Skip to main content
hamburger menu Created with Sketch.
We are currently experiencing intermittent service disruption with our ticket management system. We are monitoring the situation closely and appreciate your patience while a resolution is investigated.

Search the Knowledge Base

Concur OAuth Token Status Remains Red Even After Credentials are Inserted

  • Updated

Overview:

While configuring the Concur Integration, the OAuth Token Status dot remains red.

Root Cause:

There are some possible causes for this issue:

  1. The credentials inserted are incorrect.
  2. The user is not a WSAdmin.
  3. Veeva Connect web service is not enabled on the Concur end.
  4. The credentials inserted are for a Concur Test environment or instance.

Solution:

Check the following:

  1. Confirm that the credentials being used are correct.
  2. Be sure that on the Concur side that the user is a WSAdmin.
  3. Be sure that the Veeva Connect web service is enabled on the Concur end.
  4. Be sure that the user is connecting to a Production Concur environment. Test environments are not supported.

Related Documentation:

CRM Help Documentation: SAP Concur Overview

Send us your feedback: We're always looking for feedback to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Powered by Zendesk