The user set a File Extention as a URL, but encounters the error: Download failed when downloading the file in Document tab of CRM iPad.
This should be supported based on Documents and Attachments.
An administrator can reference a URL to a file rather than upload the actual file when creating a new document record. The file from the URL location is downloaded to the device when offline and downloadurl displays in the Keywords field. Be sure to separate the keywords with a comma. Externally sourced files behave the same as normal files on the device.
But the file only has offline in the Keywords field.
Change it to offline, downloadurl in the Keywords field.
CRM Help Documentation: Documents and Attachments
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