Question:
Does the Approved Email Threshold warning prevent users from sending emails to an Account?
Answer:
No, the warning is only an indication that the end-user reached the limit specified in the Approved Email Settings. There is no restriction in sending Approved Emails to a particular Account.
The limit is only applicable to sending emails to an Account. User-based limits cannot be set.
The functionality is governed by the following Approved Email Custom Settings:
| APPROVED_EMAIL_COUNT_LIMIT_vod | Approved Email Volume - Count Threshold | Represents the count component of a frequency threshold. When breached, a recipient warning displays. | See below. |
|
APPROVED_EMAIL_DURATION_LIMIT_vod |
Approved Email Volume - Count Threshold |
Represents the time component of a frequency threshold. When breached, a recipient warning displays. |
For example, if Approved Email Volume - Count Threshold = 5 and Approved Email Volume - Duration Threshold = 30, the Frequency Threshold is 5 emails per every 30 days. When the user tries to send the sixth email to the same address, a warning displays |
Related Documentation:
CRM Help Documentation: Components of Approved Email