Overview:
When a user is opening a Call record in Online CRM, an error appears: A system error has occurred and Veeva Systems has been notified.
Root Cause:
There are one or more Detail Products associated with the Call record or its Child Calls that the user does not have access to.
Solution:
- Identify the Detail Products associated with the Call by running the following query as a System Administrator:
SELECT Id,Name,Call2_vod__c,Product_vod__c,Product_vod__r.Name FROM Call2_Detail_vod__c
WHERE Call2_vod__c='<SFDC ID of the Call>' - Verify the Sharing Settings and grant access to the Detail Products that the user is missing.
- Clear Veeva Cache.
Related Documentation:
CRM Help Documentation: Detailing Products on the Call Report
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