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Why Two Colons Appear in the Event Rule Overrides Comment of the CRM Event History?

  • Updated

Question:

The entered comment of Event Rule Overrides is expected to be saved into the Comment_vod__c field on the EM_Event_History_vod__c object:

Event_Rule_Overrides.png

Why is the entered comment of Event Rule Overrides saved in Event History with two colons?

Answer:

This is working as designed.

The override feature captures and records two different pieces of information into the Comment field:

  1. The text that is displayed in the warning
  2. The comment entered by the user into the comment box

The two pieces of information are concatenated into a single string, separated by two colons.

Related Documentation:

CRM Help Documentation: Event Rule Overrides

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