Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
Americas | |
US Direct Line | + 1-800-350-8722 |
US Toll Free | +1-800-350-8722 |
Brazil Toll Free | 0800-7612628 |
Canada | 1-800-850-0833 |
Europe | |
EU Direct Line | +44-1-865-502-582 |
Bulgaria Toll Free | +3598002100611 |
France Toll Free | 0-801-840-214 |
Germany Toll Free | 0-800-000-9586 |
Hungary | +36 (80) 080571 |
Italy Toll Free | 800-961-582 |
Ireland Toll Free | 1-800-816927 |
Netherlands Toll Free | 0-800-2658-989 |
Poland Toll Free |
800-088-619 |
Portugal Toll Free | 800-500751 |
Romania Toll Free | 40-800-410-160 |
Serbia | +381 800800588 |
Spain Toll Free | 900-999-322 |
Middle East | |
Israel Toll Free | 1809-349-329 |
Asia | |
Australia Toll Free | 1-800-290-794 |
Australia Direct Line | 02-9099-4110 |
China Line | 0-218-027-0711 |
India Toll-Free | 000-800-919-0905 |
Japan Direct Line | 03-4233-1423 |
Japan Toll Free | 0800-170-8062 |
New Zealand Toll Free | 0-800-428-764 |
South Korea Toll Free | 00-308-321-0263 |