Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
| Americas | |
| US Direct Line | + 1-800-350-8722 |
| US Toll Free | +1-800-350-8722 |
| Brazil Toll Free | 0800-7612628 |
| Canada | 1-800-850-0833 |
| Europe | |
| EU Direct Line | +44-1-865-502-582 |
| Belgium | +32 (800) 54134 |
| Bulgaria Toll Free | +3598002100611 |
| France Toll Free | 0-801-840-214 |
| Germany Toll Free | 0-800-000-9586 |
| Hungary | +36 (80) 080571 |
| Italy Toll Free | 800-961-582 |
| Ireland Toll Free | 1-800-816927 |
| Netherlands Toll Free | 0-800-2658-989 |
| Poland Toll Free |
800-088-619 |
| Portugal Toll Free | 800-500751 |
| Romania Toll Free | 40-800-410-160 |
| Serbia | +381 800800588 |
| Spain Toll Free | 900-999-322 |
| Middle East | |
| Israel Toll Free | 1809-349-329 |
| Asia | |
| Australia Toll Free | 1-800-290-794 |
| Australia Direct Line | 02-9099-4110 |
| China Line | 0-218-027-0711 |
| India Toll-Free | 000-800-919-0905 |
| Japan Direct Line | 03-4233-1423 |
| Japan Toll Free | 0800-170-8062 |
| New Zealand Toll Free | 0-800-428-764 |
| South Korea Toll Free | 00-308-321-0263 |