Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
|US Direct Line||+ 1-800-350-8722|
|US Toll Free||+1-800-350-8722|
|Brazil Toll Free||0800-7612628|
|EU Direct Line||+44-1-865-502-582|
|France Toll Free||0-801-840-214|
|Germany Toll Free||0-800-000-9586|
|Italy Toll Free||800-961-582|
|Ireland Toll Free||1-800-816927|
|Netherlands Toll Free||0-800-2658-989|
|Portugal Toll Free||800-500751|
|Russia Toll Free||8-800-301-4092|
|Spain Toll Free||900-999-322|
|Australia Toll Free||1-800-290-794|
|Australia Direct Line||02-9099-4110|
|Japan Direct Line||03-4233-1423|
|Japan Toll Free||0800-170-8062|
|New Zealand Toll Free||0-800-428-764|
|South Korea Toll Free||00-308-321-0263|
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