When a Call is submitted and CoBrowse has related Multichannel Channel Activity (MCA) rows, what are the criteria of displaying CoBrowse related MCA Line records on the Call page?
These criteria are used when retrieving MCA Lines:
- Multichannel_Activity_vod__r.Account_vod__c - Indicates which Account the interaction is recorded for.
- Call_vod__c - Indicates which Call record the activity line is associated with
- Event_Type_vod__c = 'Slide_View_vod' - Is a type of event which is being tracked
CRM Help Documentation: Using CoBrowse
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