Question:

There are Multichannel Activity (MCA) records for a single Call, but why are the Account field on some CoBrowse-related MCA records null?

Answer:

During the Call, MCA is created when the presenter presents the content to the participants.

There are two types of MCA records:

• One for the participant - this has value for Account_vod__c in the MCA record.
• One for the presenter - this does not have the value for Account_vod__c.

Each MCA may have some MCA Lines associated with it.

Related Documentation:

CRM Help Documentation: Using CoBrowse