Skip to main content
hamburger menu Created with Sketch.
We are currently experiencing an issue with creating new support tickets from the Help Center portal. Some users are unable to select the appropriate form when submitting their tickets. We are working to resolve the issue.

Search the Knowledge Base

Why is the CRM Account Field Null on Some CoBrowse-Related MCA Records?

  • Updated

Question:

There are Multichannel Activity (MCA) records for a single Call, but why are the Account field on some CoBrowse-related MCA records null?

Answer:

During the Call, MCA is created when the presenter presents the content to the participants.

There are two types of MCA records:

  • One for the participant - this has value for Account_vod__c in the MCA record.
  • One for the presenter - this does not have the value for Account_vod__c.

Each MCA may have some MCA Lines associated with it.

Related Documentation:

CRM Help Documentation: Using CoBrowse

Powered by Zendesk