Question:

After uploading a new version of a document and bringing forward the annotations from a previous version, a warning window appears with a message: Document may not exist, or you may no longer have permission to view it when users Resolve annotations. Why does the error occur?

Answer:

The error occurs in different scenarios:

Scenario1

1.  User 1 and User 2 are working on the same document.
2.  User 2 changes the status of the document.
3.  User 1 does not refresh the page so it is still the previous status.
4.  User 1 tries to resolve the annotation but does not have Annotate permission on the new status. This causes the error to occur.

Scenario 2

1. User 1 and User 2 are working on the same document. The document version is 0.1.
2. User 2 approves the document and the document version becomes 1.0.
3. User 1 does not refresh the page, so the document version is still 0.1.
4. User 1 tries to resolve the annotation but version 0.1 is deleted, so the error occurs.
   

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