Is it expected that the Subscribe All and Unsubscribe All Buttons remain on the Consent Capture UI in the event Double Opt-in type of Consent is captured and Consent Lines are in use?
This behavior is currently working as designed on online and offline platforms. In this case, the toggle is gray in color indicating opt-in confirmation pending, and both buttons remain. Therefore, it is possible to create more Multichannel Opt-in Pending records.
- Remove the Consent Line records and capture consent at the level of the Consent Type record
- Instruct the end-user using the Consent Help Text fields
CRM Help Documentation: Consent Capture Overview