Question:

Why images in the asset folder for an Email Template do not appear within Vault?

Answer:

The relationship between the Vault source document's HTML code and the asset folder is case sensitive.

Example:

Incorrect:

• Vault source document's HTML code
  • <img src="test.jpg">
• Vault asset file
  • Test.jpg

Correct:

• Vault source document's HTML code
  • <img src="test.jpg">
• Vault asset file
  • test.jpg

Related Documentation:

Vault Approved Email Documentation: Setting up Approved Emails