Why due Call Objective alerts are displayed in iRep?
Today is June 29, 2020. The due date of the Call Objective alert is April 3, 2020. It still displays in iRep.
This is expected.
The value of the Veeva Setting CALL_OBJECTIVES_ALERT_THRESHOLD_DAYS only handles the number of days before the objective is due that it becomes an alert shown to the user.
The application treats Call Objectives as mandatory. As a result, it does not dismiss the due Call Objective alerts until these Call Objectives are complete.
CRM Help Documentation: Viewing Call Objectives
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