To display CLM presentations in an Engage Meeting hosted in the CRM Engage app, users must first download the presentation either before or during the Engage Meeting.
However, a presentation cannot be downloaded in the CRM Engage App in CRM Online and the error below can be found in the CRM Engage APP log:
2020-08-10 17:46:11.5911|201.12.1228.0|ERROR|VeevaEngage.Common.Applications.Services.FileSystemService.extractFile|extractFile C:\Users\[User Name]\AppData\Local\VeevaCRMEngage\app-201.12.1228\[Account Name]\Media\xxxxxxxxxxxxxxxxxx\[Media File Name]\_global\images\con.eps Error FileStream will not open Win32 devices such as disk partitions and tape drives. Avoid use of "\\.\" in the path.
Reserved characters or names are used in the name of the zip file in the Key Message.
The following reserved characters:
- < (less than)
- > (greater than)
- : (colon)
- " (double quote)
- / (forward slash)
- \ (backslash)
- | (vertical bar or pipe)
- ? (question mark)
- * (asterisk)
The following reserved names for the name of a file:
CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9.
Use valid characters or names in the name of the zip file.
Online Help Documentation:
Windows Help Documentation: Win32 Device Namespaces
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