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Why is the Location Field Still Editable on the Call Creating Page Even Though the Field is Set to Read-Only on the Relate Page Layout in CRM Online?

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Question:

Why is the Location(zvod_Business_Location_vod) field still editable on the Call creating page even though the field is set to Read-Only on the relate page layout in CRM Online.

Call_Page_Layout.png
Call_Creating_Page.png

Answer:

This is the expected behavior for the Call Location functionality (zvod_Business_Location_vod field).

It does not support read-only Call Location. In general, the field should be editable for end users. It is recommended to make the field editable on the layout.

Related Documentation:

CRM Help Documentation: N/A   

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