Question:

Why a user cannot start a workflow in Vault PromoMats and Vault Medical? 

Answer:

There are multiple reasons why a user cannot start a workflow: 

1. The document is checked out and is required to be checked in.
   
   
   
   
2. The document is in the middle of an active workflow. There can only be one active workflow at a time. 
   
   
   
   
3. The user does not have permission to start a workflow. 

NOTE: If a user does not see the action, even if the permissions are enabled, please check with Support.

Related Documentation:

• Vault Help: Managing Active Document Workflows
• Knowledge Base:
  • How to Check the Document Status in PromoMats?
  • How to Check Permissions in PromoMats?
  • How to Check Out or Check In a Document in PromoMats?