Why can a user not start a workflow in PromoMats and MedComms?
There are multiple reasons why a user cannot start a workflow:
- The document is checked out and is required to be checked in.
- The document is in the middle of an active workflow. There can only be one active workflow at a time.
- The user does not have permission to start a workflow.
NOTE: If a user does not see the action, even if the permissions are enabled, please check with Support.
- Vault Help: Managing Active Document Workflows
- Knowledge Base:
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