Question:
Why can a user not start a workflow in Vault PromoMats and Vault Medical?
Answer:
There are multiple reasons why a user cannot start a workflow:
- The document is checked out and is required to be checked in.
- The document is in the middle of an active workflow. There can only be one active workflow at a time.
- The user does not have permission to start a workflow.
NOTE: If a user does not see the action, even if the permissions are enabled, please check with Support.
Related Documentation:
- Vault Help: Managing Active Document Workflows
- Knowledge Base:
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.