Question:
What if the ZIP File From Export All Files Option Fails in Vault PromoMats and Vault Medical?
Answer:
The default Windows application (Windows Explorer) to read ZIP files fails and some of the compressed files are not displayed.
The users can download the application WinZip or 7-Zip with internal authorization* and use it to open the ZIP file created by Vault.
Once the new application is downloaded, follow the steps below:
- From the Vault ZIP file, right-click and select Open with --> Choose another app as shown below:
- From Other Options, select the new application that was downloaded. Optionally, the user can tick the box Always use this app to open .zip files. Then, click OK.
- The ZIP file opens and displays all files downloaded by Vault.
Note: Vault downloads only the documents the user has permission to view. The export summary indicates the documents excluded from the export and the reason.
Related Documentation:
Vault Help: Exporting from Documents
Knowledge Base: How to Export All Files from a Document in Vault PromoMats and Vault Medical?