What if the ZIP File From Export All Files Option Fails in Vault PromoMats and Vault Medical?
The default Windows application (Windows Explorer) to read ZIP files fails and some of the compressed files are not displayed.
The users can download the application WinZip or 7-Zip with internal authorization* and use it to open the ZIP file created by Vault.
Once the new application is downloaded, follow the steps below:
- From the Vault ZIP file, right-click and select Open with --> Choose another app as shown below:
- From Other Options, select the new application that was downloaded. Optionally, the user can tick the box Always use this app to open .zip files. Then, click OK.
- The ZIP file opens and displays all files downloaded by Vault.
Vault Help: Exporting from Documents