Overview:
When the Vault Owner clicks the +Create button to create a new Case object record, the UI jumps to the Home page.
Root Cause:
There is a change to how the page redirects for the Case Intake Form. The user needs to uncheck and re-check the Enable Case Intake Form feature flag to fix this.
Solution:
- The Vault Owner or System Admin needs to navigate to: Admin --> Settings --> Application Settings.
- Click Edit, uncheck the Enable Case Intake Form flag.
- Click Save.
- Click Edit.
- Enable (check) the Enable Case Intake Form.
- Click Save again.
- Click the Case's Create button to confirm the new case creation page shows normally.
Related Documentation:
- Vault Help Documentation: Vault Help