The products are already assigned through the My Setup page. When clicking the Add Other button, the user is still not able to search any products in the Detail Selector of Call Report Page in CRM Online. The favorite products are not displayed either.
The user does not have Field-Level Security (FLS) on the Controlled_Substance_vod__c field on object Product_vod__c.
Grant the user at least Read FLS on the Controlled_Substance_vod__c field on object Product_vod__c.
Please refer to the Salesforce help document if needed: Field-Level Security
CRM Help Documentation: Configuring Call Reporting
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.