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The Territory VoD Field is Not Populated as Expected in Veeva CRM When Running the Mass Assignment Job

  • Updated

Overview:

Upon Running the Mass Assignment job in Territory Utiltiies, the Territory VoD is not populated as expected in Veeva CRM. Several other pieces of misconfiguration are ruled out.

Root Cause:

The issue may be caused because there are too many territory values in the Territory VoD field. Both the Territory VoD and Territory Test VoD fields have a character limit of 255 (Text).

Solution:

  1. Modify the Address, Account, Brick to Terr, or Zip to Terr data to assign a fewer number of territories.
  2. Decrease the length of the Territory Names.
  3. Generate assignments explicitly and use Account Territory Loader (ATL).
  4. Use Veeva Align.
Note: The issue may be noticed by locating cropped strings of the territory names or double semi-colons in Territory VoD / Territory Test VoD.

Related Documentation:

CRM Help Documentation:

 

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