Introduction:

The following information is used to help Veeva Support triage issues for Vault CDMS.

Please provide the following information below as applicable: 

• If time-sensitive, supply the business reason and deadline date:
• Urgency:
• Affected User (s):
• Support login access granted: (Y/N)
• Vault ID:
• Study Number:
• Username of user impacted: 

Supply the Name, ID, and/or URL to the below information if applicable to the error/issue at hand:

• Site:
• Subject:
• Event:
• Form:
• Item:
• Job:
• Report:

Provide the below information for further clarification if possible:

• Screenshot and/or Recording:
• Investigation steps taken:
• Attachments:

With the above information filled out, this will streamline the process for Product Support to investigate further. 

Related Documentation:

N/A