Overview:
A user downloads a viewable rendition of documents inside a Portal.
However, the generated Document Usage record shows that the rendition is downloaded in Vault, not the Portal.
|
Name
|
Activity Date
|
Activity Type
|
Channel
|
Context
|
Document
|
Document Type
|
|
DU-001870
|
9/6/2021 11:39 AM CST
|
Rendition Download
|
Vault
|
Vault
|
Document Type Change Test (v1.0)
|
Test
|
Why is the Channel not set to Portal?
Root Cause:
The Document Lifecycle that is applied to the document has a signature template configured.
- If the Lifecycle has an electronic signature, the request to download the Viewable Rendition requires extra in-flight processing to add the signature page to the Viewable Rendition. This processing is handed off to Vault, so the resulting context changes to Vault.
- If there is no electronic signature, no in-flight processing is required. The Viewable Rendition download request is processed within the Portal context.
Solution:
An Admin should check if the lifecycle has the eSignature configured by navigating to Admin --> Configuration --> Document Lifecycles --> [Lifecycle] --> eSignature Pages.
Related Documentation:
Vault Help Documentation: Document Usage Metrics
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