Question:

Why users receive Empty Cache error when accessing Flash reports in Vault PromoMats and Vault Medical?

Answer:

Users are shown the error message below when accessing a Flash report:

This happens in the following situations:

• Before the Flash report is executed for the very first time.
• After any changes have been made to the Flash report, and until the next execution is run.

To resolve this issue:

• Schedule the report so it is run as soon as possible*.
• Increase the frequency the report is run*.
• Create a similar report without scheduling it.
• Unschedule the flash report*.

*To schedule, unschedule and edit the Flash report, the user needs Schedule Report permission.

Related Documentation:

Vault Help Documentation: Flash Reports

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