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Territory Map is Not Available on the Territory Record in Veeva Align for the End-User

  • Updated

Overview:

Territory Map is not available on the Territory record in Veeva Align for the end-user.

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Root Cause:

The reason is that the end-user does not have access to the related Territory Field Force specific Align Setting record, or to the Global Align Setting record.

In the event, there is a Territory Field Force specific Align Setting record, the user must have access to it. Else, Align will fall back and try to use the Global Align Setting record.

All end-users need access to the Global Align Setting record.

Solution:

Grant access to the Global Align Setting record to the end-users. Set up the Field Force lookup of the Field Force specific Align Setting record and be sure to provide access to it.

Related Documentation:

Align Help Documentation:

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