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Why are the Radio Buttons Which Filter 'My Calls' and 'Total Calls' Missing When Viewing a Call Cycle Plan?

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Question:

Why are the Radio Buttons which filter 'My Calls' and 'Total Calls' missing when viewing a Call Cycle Plan?

Answer:

When viewing a Call Cycle Plan, some users do not have the option to filter by 'My Calls' and 'Total Calls'.

mceclip0.png

This behavior is controlled by the Cycle Plan Targets related list on the user's Cycle Plan page layout. The related list must contain the 'Actual Calls' and 'Actual Total Calls' columns in order for the 'My Calls' and 'Total Calls' radio buttons to show.

mceclip3.png

Note: If these columns are not on the related list, the user will also not be able to filter Call Cycle views in My Schedule offline by 'My Calls' and 'Total Calls'

Once these fields are added to the related list, please clear the Veeva Cache. The radio buttons will then display as shown here:

mceclip1.png

Related Documentation:

CRM Help Documentation: Monitoring Classic Cycle Plan Progress   

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