When a user attempts to create a new Transmissions record on a closed case, the user receives an error: Closed cases cannot be modified.
Once a case enters the Closed state, case fields and all case child records (Case Assessment, Case Product, and so on) are locked from changes.
As a result, transmissions cannot be created on closed cases.
After closing a case, the only way to revise the case is to add a new Follow Up case.
- Go to the Cases tab.
- Locate the case in which a Follow-Up Case is to be added.
- Select the Case name to open it.
- On the Case page, expand the action menu, and then select the Create Follow Up Case user action. The action label may appear as Start Revision/Follow-Up or Follow Up (New Version), or a different label depending on the Vault’s configuration.